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PRIVACY POLICY

Last updated: 30 July 2026

Bonnert Acoustics Limited respects your privacy and is committed to protecting your personal information.

This privacy notice explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our acoustic consultancy services.

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1. Who we are

Bonnert Acoustics Limited is the data controller responsible for the personal information described in this notice.

Company name: Bonnert Acoustics Limited
Company number: 17303192
Registered office: 3 Hagley Court South, The Waterfront, Level Street, Brierley Hill, West Midlands, DY5 1XE
Email: enquiries@bonnertacoustics.com
Website: www.bonnertacoustics.com

Questions about this privacy notice or the way we use personal information should be sent to the contact details above.

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2. Information we collect

We may collect the following information.

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Information you provide to us

This may include:

  • your name;

  • email address;

  • telephone number;

  • company or organisation;

  • project address or location;

  • information about your project or enquiry;

  • correspondence exchanged with us; and

  • documents, drawings, photographs or other information you choose to provide.

Please avoid sending sensitive personal information through our website unless it is necessary for your enquiry.

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Information collected when you use our website

Depending on your cookie choices, Wix Analytics and Google Analytics may collect information such as:

  • your IP address;

  • browser and device information;

  • approximate geographical location;

  • pages visited;

  • time spent on the website;

  • referring website or search engine;

  • website interactions and navigation;

  • date and time of visits;

  • cookie identifiers; and

  • other technical information about your use of the website.

Some technical information may also be collected automatically where it is strictly necessary for the website to operate securely and correctly.

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3. How we use your information

We may use personal information to:

  • respond to enquiries submitted through our website, by email or by telephone;

  • discuss potential projects and prepare fee proposals;

  • provide acoustic consultancy services;

  • communicate with clients, prospective clients, consultants, contractors and other project participants;

  • administer contracts, invoices and business records;

  • operate, maintain and secure our website;

  • understand how visitors use our website;

  • assess and improve the website’s content, structure and performance;

  • establish, exercise or defend legal claims;

  • meet our insurance, professional and regulatory obligations; and

  • comply with applicable legal requirements.

We do not currently operate an email marketing list or use personal information for automated email marketing.

We do not currently use advertising pixels or targeted online advertising tools through the website.

We will not sell your personal information to third parties.

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4. Our lawful bases

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

  • Contract: where processing is necessary to provide services under a contract or to take steps at your request before entering into a contract.

  • Legitimate interests: where processing is necessary to respond to business enquiries, manage our consultancy, maintain client relationships, protect our business, or operate and secure our website.

  • Legal obligation: where we need to retain or disclose information to comply with legal, tax, regulatory or insurance requirements.

  • Consent: where you have agreed to the use of analytics cookies or another optional use of your information.

Wix Analytics and Google Analytics are used on the basis of your consent to analytics cookies.

Where we rely on consent, you may withdraw it at any time through the cookie settings available on our website. Withdrawing consent will not affect processing that took place before consent was withdrawn.

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5. Contact forms and enquiries

When you submit an enquiry through our website, we use the information provided to understand your requirements, respond to you and decide whether we can assist with your project.

You are not legally required to provide information through the contact form. However, we may be unable to respond properly or prepare a proposal if you do not provide sufficient contact and project information.

Information submitted through the website may be processed by Wix, our website platform and hosting provider, and by our email and IT service providers so that it can be delivered to us.

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6. Website analytics and cookies

Our website uses Wix Analytics and Google Analytics to help us understand how visitors use the website and to improve its content and performance.

These services may collect information about:

  • the number of visitors to the website;

  • pages viewed;

  • how visitors navigate between pages;

  • how long visitors spend on the website;

  • devices and browsers used;

  • approximate visitor location;

  • traffic sources and referring websites;

  • website interactions; and

  • general website performance.

Analytics information is generally presented to us in an aggregated form. However, the analytics providers may process technical identifiers, including IP addresses and cookie identifiers, when collecting and generating this information.

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Wix Analytics

Wix Analytics is provided as part of the Wix website platform.

It helps us understand website traffic, visitor behaviour, page performance and how visitors arrive at the website.

Information collected through Wix Analytics may be processed by Wix and its authorised service providers in accordance with Wix’s privacy arrangements.

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Google Analytics

Google Analytics is provided by Google.

Google Analytics uses cookies and similar technologies to collect information about how visitors use the website. Google may process this information to provide analytics reports and related services to us.

Information processed through Google Analytics may include:

  • IP address;

  • device and browser information;

  • approximate location;

  • pages visited;

  • session duration;

  • referring website;

  • interactions with the website; and

  • cookie or device identifiers.

Google may also process information outside the United Kingdom, subject to the safeguards and transfer arrangements described in Google’s own privacy information.

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Cookie consent

Wix Analytics and Google Analytics will only be used where you have provided consent to analytics cookies through our cookie banner.

You can:

  • accept analytics cookies;

  • reject non-essential cookies;

  • choose individual cookie categories; and

  • change or withdraw your choices through the cookie settings available on the website.

Strictly necessary cookies may be used without consent where they are required for essential website functionality, security, fraud prevention or to remember your cookie choices.

Further information about the cookies used, including their purpose, provider and duration, is available through the website’s cookie settings.

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7. Sharing your information

We may share personal information where reasonably necessary with:

  • Wix, as our website platform and hosting provider;

  • Google, in connection with Google Analytics;

  • email, cloud-storage and IT service providers;

  • accountants, solicitors, insurers and other professional advisers;

  • specialist consultants or service providers assisting with a project;

  • clients, contractors and other members of a project team, where appropriate;

  • government bodies, regulators, courts or law-enforcement authorities where legally required; and

  • another organisation in connection with a sale, restructuring or transfer of the business.

Service providers acting on our behalf are permitted to use personal information only for the agreed purpose and must protect it appropriately.

Wix and Google may also process information as independent controllers for certain purposes described in their own privacy notices.

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8. International transfers

Wix, Google and some of our other service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal safeguards must be used. These may include:

  • transferring information to a country recognised by the UK as providing an adequate level of protection;

  • using approved contractual safeguards;

  • relying on an applicable international data-transfer framework; or

  • using another transfer mechanism permitted under UK data-protection law.

Further information about international transfers undertaken by Wix and Google is available in their respective privacy information.

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9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

  • enquiries that do not result in an appointment may normally be retained for up to two years;

  • client, project, contractual and financial records may normally be retained for at least six years after completion of the relevant work or business relationship; and

  • information may be retained for longer where required by law, contract, professional indemnity insurance arrangements or the potential for a legal claim.

Analytics information is retained in accordance with the settings applied to our Wix Analytics and Google Analytics accounts and the retention arrangements of the relevant provider.

Cookie durations may vary depending on the cookie and provider. Further information is available through the website’s cookie settings.

Information that is no longer required will be deleted, anonymised or securely destroyed.

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10. Information security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending confidential or sensitive information electronically.

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11. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information;

  • ask us to restrict how your information is used;

  • object to processing based on legitimate interests;

  • request the transfer of information you provided to us;

  • withdraw consent where processing relies on consent; and

  • complain about the way your information has been handled.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, please contact us using the details given at the beginning of this notice. We may need to request information to confirm your identity before responding.

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12. Automated decision-making

We do not use website visitor or enquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects.

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13. Children’s information

Our website and services are intended for businesses, professionals and adult customers.

We do not knowingly collect personal information from children through the website.

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14. External websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of external websites. You should review the privacy information provided by the operator of any external website you visit.

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15. Complaints

Please contact us first if you have concerns about how we have handled your personal information so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information about making a complaint is available on the Information Commissioner’s Office website.

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16. Changes to this notice

We may update this privacy notice where our services, website technology, analytics arrangements or legal obligations change.

The latest version will be published on this page and the “last updated” date will be amended accordingly.

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